SHIPPING POLICY — URBAN CREST

Last updated: October 20, 2026

Thank you for shopping with URBAN CREST. We aim to process and deliver your orders as smoothly as possible. Please read our shipping policy for information about order processing, delivery, and tracking.

1. Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

If an unexpected delay affects your order, we will make reasonable efforts to provide an update using the contact details supplied at checkout.

2. Shipping Destinations

Available shipping destinations and delivery options are displayed at checkout where supported. Shipping availability may vary by product and destination.

Please ensure your shipping address and contact information are accurate before completing your order.

3. Delivery Estimates

Estimated delivery times, where available, are provided at checkout or in the relevant shipping information for your order.

Delivery estimates are not guaranteed. Delays may occur because of courier operations, customs clearance, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase, unless otherwise stated.

Any customs duties, import taxes, or additional charges imposed by the destination country may be the customer's responsibility where applicable. Please check your local regulations before ordering.

5. Order Tracking

If tracking is available for your shipment, tracking information will be provided when it becomes available. Please allow time for the courier's tracking system to update.

6. Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately at ahmadakbar858585@gmail.com.

We cannot guarantee an address change after an order has been processed or dispatched. Additional delivery charges may apply if a shipment must be redirected or reshipped, where permitted by law.

7. Delayed, Lost, or Missing Orders

If your order appears delayed or has not arrived within the estimated delivery window, contact us with your order number.

We will review the available tracking information and, where appropriate, work with the shipping provider to investigate. Resolutions will depend on the circumstances and applicable law.

8. Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please check your delivery area and with household members, neighbors, or the courier where appropriate. You may also contact us for assistance.

9. Contact Us

For shipping questions or delivery assistance, contact:

URBAN CREST
Email: ahmadakbar858585@gmail.com